We’re totality services

We’re London’s leading and award-winning IT support provider.
We believe our business only succeeds if we enable your business to do the same with the right end-to-end IT support, security and services solutions.

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Our Story

Enabling small and medium sized businesses to level up

Since 2008 we’ve gained a reputation for delivering the kind of end-to-end IT support, IT security and IT services solutions for a wide range of small and medium sized business that much larger, blue-chip enterprises have always taken for granted.

Now you can enjoy all the benefits – such as peace of mind, innovation and cost efficiency – our tailored IT outsourcing service delivers.

We look after your IT like it were our own

We’re about so much more than technology. Personal service and customer care are at the heart of everything we do. You can experience it day to day in our ‘above and beyond, can do’ attitude and approach.

The quality and value of our expertise in technology, support and services has earned us a Feefo Gold Trusted Service Award and Five Star ratings from both Trustpilot and Google making us the trusted IT support provider in London.

Our technical edge can sharpen your competitive edge

In recent years technology (particularly online technology) has been both a revelation and a revolution. It’s changed the way we all do business forever. But stand still in this environment and you fall behind. That’s why we’ll ensure you don’t.

We’re committed to supporting your enterprise with the most innovative IT systems, the latest best practices and business building solutions that are fully compliant, safe, secure and stable. The result? You’ll benefit from less stress over your IT, total peace of mind and a competitive advantage in today’s over-crowded commercial landscape.

Senior

Management

Team

Co-Founder & Director

Luis Navarro

After over 10 years spent in technology sales and marketing consultancy with a range of household-name businesses, such as TalkTalk, Centrica and Sodexho, Luis launched totality services in London with co-founder Pedro Martins in 2008.

After over 10 years spent in technology sales and marketing consultancy with a range of household-name businesses, such as TalkTalk, Centrica and Sodexho, Luis launched totality services in London with co-founder Pedro Martins in 2008.

Keen to add value and exceed targets wherever he’s worked, Luis naturally drives the company’s business and growth strategies. This role ranges right from lead generation across multiple channels to a hands-on role in the end-to-end sales process, including technical discovery sessions and proposal delivery. Luis is also responsible for the financial wellbeing of the business.

With a BA Honours in European Business from Oxford Brookes (1998), a BA Honours in Business Administration from the University of La Rochelle (1997) and a Goldman Sachs 10k Small Business Programme Graduate (2020), Luis fully utilises his education alongside his commercial experience to help drive the customer care excellence the company is renowned for.

This is clearly demonstrated by the way Luis, along with Pedro and Charlie, has made totality services the highest rated managed IT support company in London, based on client reviews.

A keen walker and traveller, you also often find Luis at Craven Cottage, watching his beloved Fulham FC, where he is a season ticket holder.

Co-Founder & Technical Director

Pedro Martins

You might think Pedro is a typical IT “geek” given his work history, however he’s a real socialite and is often described as “the life and soul of a party”.

Having spent some years in a variety of technical lead roles for companies such as Vodafone, where he was Global Infrastructure Lead Architect, and Barclays Capital, where he was Global Data Centre Operations Lead, it was a logical step for Pedro to launch his own managed IT services business with Luis.

As Technical Director, Pedro not only provides the leadership, direction and management for the company’s technical and operational teams, he also closely monitors innovations in the sector to spot, adapt, evolve and implement them in ways that enable the company to better serve its clients.

Pedro’s aim is to ensure totality services’ clients have the best-in-class, best fit technical platforms to deliver optimal uptime, scability, easy adoption and use, solutions that help them to develop and grow.

Having gained a BSc Honours in Computing Information Systems Design in 2003 from London Metropolitan University, Pedro’s professional qualifications include the Open Group Architecture Framework (TOGAF) in Enterprise Archtecture and the ITIL® 3 Foundation Certification, the third version of a globally recognised collection of best practices for managing information technology.

Pedro’s particularly proud of his degree dissertation on the concept of a Cloud-based service desk with database backend (a while before the Cloud actually existed!) and bringing an ethos of automation and orchestration to totality services from day 1 back in 2008.

To relax, Pedro loves good food (including cooking it!) and wine as well as spending time with his family. He’s passionate about skiing but until his youngest turns three and can hit the nursery slopes, Pedro makes do with football and Formula 1.

Technical Account Director

Charlie Acfield

Having started his IT career in 2005, Charlie spent over seven years in a Technical Operations Management role for another management services provider (MSP).

Having started his IT career in 2005, Charlie spent over seven years in a Technical Operations Management role for another management services provider (MSP). There he was responsible for the technology stack, both internal and for clients, while keeping vendors up to speed with new innovations. He joined totality services in the

spring of 2017 as service desk manager.

Becoming totality services’ technical account director two years later, Charlie is now responsible for the management of all existing and key clients, including retention and identifying cross-sell and upsell opportunities.

He also works closely with the totality services’ helpdesk and project management teams, as well as with Luis and Pedro, to help drive the company’s customer service delivery strategy, while also investigating and implementing emerging technologies and trends for an evolving technology portfolio.

Calling on his in-depth MSP experience, Charlie’s helped the business move towards greater automation of internal processes to create a more cohesive and integrated toolset to drive efficiency and scalability.

It might seem unusual for an IT professional to hold a BA in Philosophy from the University of Southampton but then Charlie’s not your typical propeller head, having been a chef before beginning his career in technology, which is why his interest in cooking continues in his spare time today.

He also enjoys spending time with wife and two young sons who tend to keep Charlie pretty busy. His other passion is sport and when he has time you’ll find Charlie watching cricket, rugby and football.

Our Permanent IT Support Staff in London

Luis

IT Engineer

Tiernan

IT Engineer

Radosh

IT Engineer

James

IT Engineer

Samantha

Service Desk Lead

Shane

IT Engineer

Violeta

Marketing

Govinder

IT Engineer

Joseph

IT Engineer

Swati

IT Engineer

Taylan

IT Engineer

Stephen

Service Desk Manager

Rafal

IT Engineer

Milan

IT Engineer

Tom

IT Engineer

Samuel

IT Engineer