Award-winning Outsourced IT Support for London
Successful London-based businesses rely on fast, easy access to optimised technology to boost their productivity and profitability while streamlining their operations and processes. The right IT, with the right outsourced IT support, then, can help your business grow.
In fact, recent research suggests that the most outsourced function in the UK is IT support, with well over a third of the nation’s businesses choosing outsourced IT support to reduce the cost and limitations of an in-house IT function.
Outsourced IT support enables you to reduce costs and increase efficiency
Our responsive, flexible, scalable and cost-effective outsourced IT support services are designed and delivered to support your small to medium-sized business here in London, whether your team work in the office, from home or remotely.
Established in 2008, you can trust our vastly experienced and highly expert professional customer care and technical teams with the day-to-day running of your IT infrastructure, so that you can focus on running (and growing) your business.
We’ll maximise your IT’s performance, efficiency and effectiveness while minimising the usual costs, hassles and inconvenience.
So what is Outsourced IT Support?
Outsourced IT Support is when we take responsibility for the care and management of your IT infrastructure, or some specific parts of it – depending on your needs.
Our outsourced IT support services are flexible, can be tailored to your unique requirements and scale to evolve with your business. So for example, if you already have an in-house IT team handling your day-to-day support requirements, we can back them up by handling specific technical tasks, specialist projects and overstretch brought about by sick, maternity or annual leave.
How Outsourced IT Support works
We discuss, agree and are bound by a service level agreement (SLA) contract that stipulates what’s covered, the performance and quality metrics of the partnership and the fixed monthly cost for the subscription you’ve taken out. The latter’s cost effective, provides certainty and makes this option easy to plan and budget for.
Depending on your agreement, your outsourced IT support is usually provided 24/7/365 by our help-desk team via telephone, email or live chat. With research showing that over 90% of IT problems can be solved remotely, there’s usually no need for an in-person visit. However, that service is provided for technical issues that require it.
The Outsourced IT Support services we offer London’s business community
We’ll tailor our outsourced IT support services to the needs and aspirations of your business, now and in the future. They include:
• IT Support
Unlimited monitoring and support with the option of 24/7/365 out of hours and weekend cover.
• Network Support
Unlimited monitoring and support for your network and everything connected to it, to optimise and safeguard its performance and security.
• Platform Support
For your Cloud-based productivity and collaboration tools, such as Microsoft 365 and Google Workplace (formerly Google G Suite).
• IT Consultancy
Advice and assistance with a wide range of specialist technical topics, such as the digital transformation of your organisation.
• IT Security
The protection of your IT, data, IP, confidential information, compliance to legislation such as GDPR and hard-earned reputation is today’s mission critical issue.
• Unified Communications
Advice, implementation and support for your voice over Internet protocol (VoIP) systems that deliver telephony over the web.
• System changes
New system implementations, installations, configuration and set-up plus migrations to new platforms.
• Mac and Microsoft IT Support
We’re highly experienced and expert in both environments.
• Accredited and certified support
We’re Microsoft partners, work with many of the world’s leading IT vendors and we’ve earned key industry certifications, such as Cyber Essentials and ISO 27001.
• Update support
Undertaking all those updates, fixes and patches that help keep your IT and network secure.
The business benefits of Outsourced IT Support
• Total IT availability
Our proactive and responsive monitoring of your IT and network mean we’ll spot and stop a technical or security issue before you even know you’ve go one. Should anything go down, we’ll have it up and working fast.
• Save money
Research shows that an outsourced IT support service is less expensive than an in-house IT team and there’s no worries about covering sick, holiday or maternity leave.
• More talent on tap
An in-house IT function can only have a limited number of experiences, skills and capabilities, whereas our outsourced IT support team gives you fast, easy access to a wide range of technology professionals with knowledge of many different environments and platforms.
• Ramp up productivity and growth
We’ll monitor and optimise the efficiency, effectiveness, availability, and security of your IT infrastructure and network – providing fast solutions to any problems that arise – so your business operations can continue unhindered, increasing staff productivity and profitability.
• Safety, security and compliance
Cybercrime is a clear and present 24/7 danger to your London-based small to medium-sized business. As your outsourced IT support provider we’ll monitor your IT infrastructure and network around the clock and ensure you deploy the latest security measures to keep your data safe. We’ll advise you and your team on the best cybersecurity and compliance practices, too.
• Complete confidence and total peace of mind
You’ll be able to work with complete confidence in your technology while enjoying the peace of mind that everything you count on is being constantly monitored and maintained.
Why work with us?
We’ve worked closely with numerous businesses in a wide range of industry sectors and know your business is unique. So we’ll develop a bespoke outsourced IT support package that works for you now and for your future business development plans.
Starting or switching an outsourced IT support regime can feel a daunting and complex process but with us it needn’t be. We’ll ensure your on-boarding is simple and seamless and your day to day operations are not affected.