Award-winning IT Support right here in Central London
We deliver rapid, reliable and award-winning, fully managed IT support solutions to numerous small to medium-sized businesses (SMBs), in a variety of sectors, right across London.
From leading-edge, best-practice and best-in-class consultancy, advice and hardware to software, solutions and support, our expert, experienced and friendly team provide an unrivalled service for both Mac and Windows environments. All the while we help to ensure you enjoy the highest levels of security and compliance with the latest requirements, such as GDPR.
You’ll gain maximum added value from our managed IT support service we remotely and proactively monitor 24/7 to minimise faults, issues and threats before they become business-continuity problems. However, we’ll happily tailor our IT support service to the needs of your business, operations and people.
Optimising your IT
You can trust and choose totality services with complete confidence for your IT support because we’ve earned two Feefo Gold Trusted Service Awards, Five Star ratings from both Trustpilot and Google and a 98% client retention rate.
Doing things differently to deliver a difference
We’re a Microsoft Partner and hold industry certifications, such as Cyber Essentials and ISO 27001.
- Our extensive and accurate onboarding process, which includes a free technical deep dive and consultation meeting, provides you with a detailed and fully-costed proposals to help you budget.
- We’ll provide you with a personal Account Manager so you have a single point of contact and optimal service.
Our comprehensive IT support package includes:
Unlimited remote IT support via phone & e-mail, for:
- Windows & Mac Workstations
- Server, Virtual Server, NAS & Network
- Office 365 & Google G Suite
- IT security solutions
- Proactive maintenance of IT infrastructure
- New staff on-boarding & staff leavers’ off-boarding
- Hardware advisory, purchase & lease]
- Hardware audit and asset management
- Weekly or monthly helpdesk report
- Monthly or quarterly Account Management meetings
- IT Director service (1-hour free IT consultancy per month