IT Support for the legal services sector
According to a recent PWC report commissioned here in the UK, of the top four challenges the legal sector faces in this country during the next few years, two are all about technology. So the right IT support for the legal services sector has never had such a vital role to play in your industry.
The Annual Law Firms’ Survey confirmed this view, with 100% of the top ten law firms and 63% overall viewing technology as a key challenge, so choosing the right managed IT services partner in London could make all the difference.
Not surprisingly, cybersecurity and data safety were high on the technology agenda for law firms, with 60% reporting that they’d suffered a security incident and 46% stating that a security breach related to their own staff.
More alarmingly, only 27% of respondents were ‘very confident’ in the efficacy of their IT disaster recovery policies and practices.
Speed of adoption has picked up
While other sectors have been quick to embrace the potential of innovative technology, the legal profession’s traditional aversion to risk and it’s understandable need to see clear business benefits of IT adoption, have meant it has been a little slower to respond. However, in recent years that’s begun to change, especially in London.
Legal firms today see using and developing the emerging digital technologies as a vital way to improve efficiency and profitability, cut down on administration and move some services online. The latter includes dispute resolution and secure client portal provision to enable around-the-clock access and service.
Looking up for inspiration
The adoption of Cloud computing by the legal profession is a good example. Cloud solutions enable law firms and their people to work in more agile and flexible ways, and gain real-time, 24/7, ‘everyone, everywhere, every device’ access to important applications, information and data via WiFi.
This could deliver important cost saving benefits as office footprints shrink along with the associated property overheads. What’s more, Cloud computing is inherently secure and can be utilised for an affordable fee structure. And as highly experienced managed IT service providers as well as experts in Cloud implementation, we’re ideally positioned to enable you to reap the benefits of this innovation.
Leveraging more advanced technologies
The legal profession generates a lot of information (much of it on paper) and has done for generations.
Once all that information has been digitised, AI, analytics and efficient big data storage (on the Cloud) become game changers. This is because law firms can then access, analyse and action structured information from unstructured information, and all at superhuman speeds.
Certainly, the top legal firms are adopting AI to work faster and more cost-effectively. In 2020 over 40 of the 100 biggest UK firms were already using AI systems and around 30 more were piloting platforms.
IT is rapidly becoming mission-critical in this competitive sector
We know how important your IT is to your business because we’ve gained many years of experience (since formation in 2008, in fact) of supporting legal services firms here in London with expert managed service provider solutions in the IT arena.
We thoroughly understand the critical nature of data security and client confidentiality, and how IT plays an absolutely crucial role in protecting both. And with the 2018 arrival of GDPR, amongst other international privacy and data protection regulations, we can help you ensure best practice is adhered to.
Maximum network availability and business continuity through proactive monitoring
There is no upside to downtime for legal firms. We know that key practice management applications such as LEAP, LawWare, Clio and Eclipse need to be available around the clock to ensure you and your team can deliver the best legal service to your clients.
With our highly experienced, expert and responsive remote and onsite managed IT support service, we deliver optimal network uptime through proactive monitoring. And should there be any issues, our friendly London-based help desk, account management and engineering teams are always available via email or telephone 24×7 to rapidly turn problems into solutions.
Our objective is to ensure your IT maximises the effectiveness and productivity of your firm and minimises costs, timelines and inconvenience. We deliver that with best-in-class, best-fit technology, practices and support to provide you with service excellence so you can provide the same for your clients.
We can help with a wide range of capabilities
We can help with a wide range of capabilities that can be tailored to the needs of any firm in London’s legal sector…
*from advice, consultancy, design and development to procurement, implementation and support,
In a wide range IT related disciplines for legal practices and law firms including…
*network design, cyber security, disaster recovery, data centre hosting, cloud computing, system relocation, upgrades and migration or telecoms.
We can future proof your firm with a service that’s fine tuned to your requirements, budgets, operations and objectives, now and in the future.
Trust totality services to deliver for London’s legal sector….
• Information technology with the personal touch
Get the leading edge technology and affordability you demand, with the personal service and customer care you deserve.
• The freedom to focus on your firm
Our specialists deliver the expert, tailored and flexible end-to-end IT support, services and security solutions you need to keep your legal practice’s technology running, so you can focus on running your business.
• 24/7/365 peace of mind
For legal firms, our round-the-clock proactive monitoring means you can rest assured any performance issues or potential security breaches are detected – long before you even know they’ve happened – so they don’t become business problems.
• Complete confidence
We know credibility and integrity are key for the legal sector, so you’ll be delighted to know we’ve earned the coveted Feefo Gold Trusted Service Award, Five Star ratings from both Trustpilot and Google and a 98% client retention rate here in London.
• An ’Above and beyond, can do attitude’
You’ll find our help desk, account management and specialist on-site engineering teams friendly, fast, responsive, proactive and ready to go the extra mile to keep your law firm fee earning.
• The chance to level up
We deliver the kind of end-to-end IT support, IT security and IT services solutions for your legal practice that much larger, blue-chip firms take for granted.
• A sharper competitive edge
We’ll support your law business with the most innovative IT systems, the latest best practices and business building solutions to give you a competitive advantage in today’s over-crowded legal sector.
• Comprehensive, compliant and secure solutions
We can offer you extensive Mac and Windows environment experience, fully accredited industry partnerships and robust, powerful and GDPR compliant security and IT.
• Absolute flexibility
Whether you opt for a single expert capability or a complete end-to-end managed IT services solution for your law firm or legal practice, our London-based team will happily tailor our support to your requirements.