Technical Support services London
totality services provide London businesses with end-to-end technical support, from sourcing and setting up hardware, to IT support (for all types of businesses and organisations) and cloud data backup. We support our clients with technical support for companies that thousands of staff members take for granted – this gives our client base stable, robust and reliable solutions they can rely on.
Our contract provides technical support whenever your staff needs it. Our team of dedicated IT engineers and experts are available via email, on the telephone or at you’re your office. We support networks, data storage devices, servers, switches, Windows computers and Mac devices.
We offer a lot more than just reactive technical support, with our solutions we proactively watch over your IT platforms to ensure there’s as little downtime as possible, and maximum business productivity for your London based staff.
Our technical support based helpdesk team and IT platform monitoring tools will help keep your organisation’s IT systems running 24/7. We know how critical every IT issue is to your business, so with our technical support you’ll get fast response and fix times. Our Service Level Agreement (SLA) performance statistics reflect how well we deliver for our clients.
Most issues can be fixed remotely (using a tool called LogMeIn), however with technical support if onsite engineer help is needed, we can be at your premises to fix your IT issues. If you require an engineer at your office more often, we offer from a day a week to full-time – this is all available with our technical support services in London.
We provide technical support to many different London businesses in plenty of sectors, we are fully aware of typical pitfalls and watch to look out for in any given industry.
To read more information about our technical support services in London or to book a free IT audit, please click here