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In January 2021, totality services won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service. 

totality services met the criteria by collecting over 1,500 Helpdesk reviews between January 1st 2018 and December 31st 2020, with a Feefo service rating of 4.9 / 5.0 – the highest score in London’s IT support sector.

Luis Navarro, Co-founder and Director of totality services commented: “We’re thrilled to receive the Platinum Trusted service award from Feefo. Achieving customer service excellence over a 3-year period is a fantastic achievement by the whole team. We’ve been working hard to give our clients and their staff members great IT support experiences, whilst keeping their systems and data secure, so I’m really pleased the team has the recognition it deserves.”

Steph Heasman, Director of Customer Success at Feefo, commented: “The Platinum Trusted Service award has always been about recognising those companies that excel beyond the norm. Despite the incredible challenges of a global pandemic, it has been great to see totality services leveraging the full potential of Feefo to provide outstanding levels of experience for their clients – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the business throughout 2021, and beyond.”

Platinum trusted IT Service

About totality services

Founded in 2008, totality services is an IT Support company that provides fully managed IT support and IT Consultancy for SMBs. With a 98% client retention rate, the company has delivered a real difference for small and medium sized businesses in London by providing the leading edge technology and affordability they demand, with the personal service and customer care they deserve.

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