24/7/365 IT Support London
Our friendly team of London specialists provide expert and unrivalled IT support around the clock for 120+ London businesses.
We’re a Microsoft Partner and hold industry certifications, such as Cyber Essentials & ISO 27001.
Award-Winning IT Support and managed IT services
Winners of the coveted Feefo Platinum Trusted Service Award for our exceptional customer service since 2019.
Greater London Properties
I think they just kind of get business. I don’t want to know about a motherboard or infrastructure. Whereas some of the other companies kind of looked at me a bit strangely that I didn’t want to know. We’ve been using Totality now for about six or seven years. Previous to that, we went through people so quickly. You know, they come in, they talk a good game, they get you to sign up and then you phone up and it’s almost like you’re putting them out. They weren’t interested in adding value in any way, we were a name on a balance sheet, spreadsheet, we were nothing to them. Now if you have a small team and one computer is down productivity will fall.
So when we made the switch to Totality it was really refreshing that when something happened, and things do happen and they’ll happen every day, then we just get on our with daily life quite quickly. It’s just done, which is what people want. I am very open and honest that I’m quite naïve when it comes to the technology side of things. One of the big things that they organised for us early on was to get fibre lines into the property. So for us that was a major change. They told us what it would involve cost-wise, gave us a realistic timeframe and organised the whole thing.
They will tell me that a certain computer is a certain number of years old and maybe now we need to be thinking about upgrading, replacing, changing. And they tell you about little changes in technologies, they’ve saved us a fortune on our phone bills by transferring to another company. They have a really good level of staff retention, so there’s people that we’ve known since we’ve been dealing with them from day one. So you can phone up and say, “Hello Shane, hello Lewis, hello Charlie.”
I wouldn’t hesitate to recommend them. And my single biggest client is now a client of Totality’s. I would definitely not be putting them with a company that I didn’t trust.
During these 18 months, I’ve seen an astronomical growth and improvement in IT. I’m an accountant not [dollars ten] and this has overall cracks of IT but not really the deep down issues. So they come down to our level and explain them really professionally and in a friendly way. When we started looking for IT support, to the point was we are a team of not IT people, we’re not saving that [unintelligible 00:00:32], let us find some IT business who can provided some sort of support.
Being a small company, we cannot afford a full time IT department in-house, we needed somebody who can understand our issues at our level. We don’t want like a big corporate third party, but the approach Totality have is much more different than my previous experience. Those companies were more corporate and, you know, more just like managing an established business.
Whereas Totality, they support a growing business. You know, where it’s changing. We have grown our staff 300 percent in 18 months. When Totality came on board, they’ve been very professional, thorough, explained the needs of the business from IT, security point of view, data storage, backup and how we can work efficiently as a business.
We have a professional call with Pedro every month, where he explains to us what the challenges are nowadays, how we can keep our business more guarded from these threats at the moment. He did propose that our emails are not secure enough because of course nowadays there are much more threats.
They have come with a package which just gives us much more than I was anticipating. The level of support has been very consistent and it’s very helpful, especially when you have 40 staff members, the challenges increase by 40 times all the day to day problems. So that relieves me of, you know, a lot hugely, and I can focus on my like proper day to day job rather than dealing with IT issues, so it gives you a lot of peace of mind. I do strongly recommend them.
For someone who is effectively a technophobe, they’ve made the process of IT support actually enjoyable. Being a theatre company, we have more than one and a half million people come through our doors every year. It’s therefore of paramount importance to us that our systems are working properly. They looked at our current systems, saw where the potential snags and banana skins might be, and helped us to find solutions those before the problems ever became a reality.
They have provided us with on-site support five days a week since the beginning of our contract with them without any hassle at all. Day to day, whenever a member of staff has any issues, they will raise a ticket through the helpdesk portal and we’ve found Totality will normally respond within less than an hour and have a solution in place ready to go.
I’ve found that from the lowest level engineer right to the top of their organisation, Totality IT Support London have a way of describing things that makes them easy to understand. My background was not IT, my background was very clearly finance and having someone who can explain things to me in layman’s terms has been invaluable.
The great thing about Totality is that even though they’re always working in the background to make sure that our business functions correctly, we don’t notice them unless we need them. Totality IT Support London have proven to me that an IT company can be a partner, not just a contractor.
IT support London businesses can trust
Since 2008, we’ve delivered a real difference for small and medium sized organisations. How? By providing the IT support London enterprises can trust, along with the leading edge technology and affordability they demand, with the personal support service and customer care they deserve.
Information is the lifeblood of enterprise today and that puts your IT at the heart of your business, especially if you have remote working staff. Trust our specialists to deliver the expert, tailored and flexible end-to-end IT support London businesses like yours need – along with best-in-class services and cyber security solutions – to keep your Windows and Mac technologies up and running, so you can focus on running your business.
Why choose totality services?
totality services is an award winning and leading IT company in London where our team of IT specialists provide end-to-end IT support, IT security solutions and IT services for SMEs. We were established in 2008 and since then, we have delivered tailored IT support solutions to a wide range of sectors from Architecture, Financial and Law Firms to Charities and Property. As a result, we understand your unique challenges and can advise on the best practices that are aligned to meet your requirements, both commercially and technically.
Excellent customer service and high quality support are at the core of our business. As one of the leading providers of IT Support in London it’s vitally important to us that our valued clients are delighted with our flexible IT solutions and cost-effective prices. We are highly committed to providing our great expertise in technology to help your business attain success by ensuring your technology best helps and empowers your team.
By delivering the IT support London companies can count on, plus innovative systems (from Microsoft, Apple and other leading vendors) and best IT practices through our compliant, cyber secure solutions and stable IT platforms, we give you total peace of mind.
The quality of our support services is reflected in our outstanding Trustpilot and Feefo client reviews, thus making totality services the most trusted team for the IT support London companies need.
What makes us the leading IT company in London?
- End-to-end service for hardware, IT support & IT security
- Both remote & onsite IT Support in London included in your package
- Mac & Windows IT support including Microsoft 365 & Google Workspace
- Serving 120+ clients
- Supporting 2,000+ users with our services
- London based IT support staff
- Quick & effective issue resolution
- Pro-active support & advice
- Support access 24/7, 365 days a year
- Winner of the Feefo Platinum Trusted Service Award for customer service
Our outsourced IT support services
We provide an end-to-end outsourced IT support service tailored to your unique requirements.
Upgrade your IT support in London today
To start your managed IT services journey with the leading provider of IT support London businesses have come to rely on in recent years, please get in touch today.
Frequently Asked Questions
Unlimited remote IT support via phone and email for your:
- Windows & Mac Workstations
- Server, Virtual Server, NAS & Network
- Microsoft 365 & Google Workspace
- IT Security solutions (We’re Cyber Essentials and ISO 27001 certified)
- Proactive maintenance of IT infrastructure
- New staff on-boarding & staff leavers off-boarding
- Hardware advice, purchase & lease
- Hardware audit & asset management
- Weekly or monthly helpdesk report
- Monthly or quarterly Account Management meetings
- Super fast response times
- IT Director service (1-hour free IT consultancy per month)
Tailor your IT Support
Choose from the following:
- Onsite IT Support, per hour or per day
- 24/7/365 IT Support
- International IT support
- IT security & consultancy
- Mailbox & data migrations
- Hosted solutions
- Hardware purchase & lease
- Office moves
- Internet & telephony
- Network cabling
The foundations of our success:
- We believe our business only succeeds if we help your business do the same, with the IT support London enterprises need to thrive and grow.
- We enable every small to medium-sized business to level up and enjoy the benefits of IT solutions that the large, blue-chip enterprises take for granted.
- We look after your IT and your budget like they were our own.
- We’re about so much more than technology; personal service and customer care are at the heart of everything we do.
- We use our technical edge to sharpen your competitive edge, with best-in-class and best-fit solutions delivered to industry best practice.
- We give you total peace of mind knowing that your technology is fully optimised, compliant, secure and stable, for maximum business continuity and minimum downtime.
- We’re certified Microsoft and Apple partners and have achieved Cyber Essentials and ISO 27001 certification.
- We’ve won the Feefo Platinum Trusted Service Award, Five Star ratings from both Trustpilot and Google and a 98% client retention rate – which all go to prove we’re leaders in London IT support provision.
Let an expert, experienced and certified third-party managed services provider (MSP) look after your technology and you’ll maximise your IT’s uptime and operational effectiveness, while minimising downtime and costs. But the benefits of working with us go much further than that, they include:
The advantages IT outsourcing:
Rapid, responsive solutions to any technical issues, preventing potential productivity drops and business disruption.
Research shows that outsourcing your IT services can cost less than the alternatives, such as a dedicated in-house resource.
One less distraction
By focusing on the IT support London businesses need to keep their technology working in the right way, we enable them to focus on their business.
Putting productivity and profitability first
By keeping your IT available, secure, efficient and effective – with the support of a fast fix should anything go awry – we help to boost the productivity and profitability of your people and your business.
Around 90% of technology issues can be managed remotely, so you’ll rarely need an onsite visit, minimising disruption and maximising convenience
Enjoying access to a bigger talent pool
We can give you the benefit of accessing the experience and expertise of a wide range of technology professionals who are all specialists in different environments and platforms.
Gaining competitive edge
We’ll help you utilise the latest, fastest and most cost-effective technologies, all of which can give you an edge over your competition.
Safety, security and compliance
We’ll help you put in place best-in-class cyber security measures and compliance best practices, so you know your back is covered.
Solutions that evolve with your business
Our managed IT support service is almost infinitely scalable, flexible and adaptable, so it can grow and change as your enterprise does.
Confidence and trust
We’ll ensure your IT infrastructure, network, data, e-mail system and website are monitored and maintained around 24/7, so that you can trust in them and plan and work with certainty and confidence.
While today’s technology has made the switch to working from home possible, that same technology is increasingly vulnerable to cyberattack when we use that way. The technology mantra – ‘If you connect it, protect it!’ – is doubly important when all or some of your team work remotely. In fact, if anyone hooks up a poorly protected device (from a webcam to a smart speaker) to your business network from home or anywhere else, it puts all your business IT, data, IP and confidential information at risk.
With our highly expert and experienced remote working IT support service, we can help protect your people and technologies while they work, no matter where they work.
Our aim is maximise your IT’s availability, business continuity, productivity and profitability while minimising downtime, hassle, frustration and costs, at all times and in all locations.
totality services trends and insights
Read all about company news, business IT security, the latest IT support news, tech reviews and totality’s tips & tricks.