IT Support for Charity and Not-for-Profit Organisations
From our extensive experience of delivering IT support for charity and not-for-profit organisations since our formation in 2008, we know that running a third sector operation is no easy task.
The Charity Landscape Report by the Charity Aid Foundation (CAF) highlighted some of the key challenges for the sector. These included generating income while facing extra demand for services and reductions in funding, as well as overcoming public cynicism bought about by negative media coverage.
Of course, it isn’t just about growing income for charities and not-for-profits. You have to manage costs while accounting for every penny of funding and expenditure in ways that also comply with all the regulatory, governance and taxation issues.
That’s why – as one of London’s most trusted, expert and experienced managed IT services providers – we can help your third sector operation thrive.
So why turn to digital technology?
THE CAF report highlighted how nearly all charity leaders think technology will help them to innovate and find new ways to do good. But according to a recent study by Tech Trust, 59% of UK charities do not have a digital strategy in place; the majority lacking the investment in the tools and training needed to implement it.
The Tech Trust report suggests 92% of charities with a digital strategy expect to increase their measurable impact due to investment in technology, they also cited increased donations, productivity and efficiency as a result of embracing technology.
Technology is already delivering benefits in your sector
For example, a large number of charities have invested in contactless payment technology in the past few years, largely to make up for an increasingly cashless society.
Apps are also proving a popular way to streamline operations. These are used by employees and volunteers to help speed up and simplify administrative tasks, as well as execute support.
Chatbots (sometimes referred to as conversational interfaces or virtual assistants) are being increasingly used online as an efficient way to improve engagement, empowerment and education 24/7.
Another form of technology with big implications for the charity and non-profit sector is Blockchain. This provides the chance to create greater transparency, tracking payments from the donor to the beneficiary. Already the Red Cross and Save the Children are using Blockchain to accept Bitcoin payments as donations.
As Tech Trust’s report concludes, charities and not-for-profits have the potential to improve almost every aspect of their operations – from internal efficiency to online user experience – with a greater focus on digital strategy.
You can’t beat our experience
Having specialised in managed IT services, IT support and IT security for charities and non-profit organisations in London since 2008, we’ve developed an in-depth understanding of your operations, hardware and software requirements and key priorities. As a result of this experience and expertise, we guarantee you a world-class service, all tailored to your specific needs.
We can help you make your digital transformation journey and overcome its challenges – it doesn’t have to be radical or disruptive to deliver clear business benefits. We can help you to source, secure, support and integrate technology that’s scalable, increases people productivity and collaboration, reduces costs, delivers critical business continuity through optimised availability and provides compliance with regulations such as GDPR.
Speed of response designed and built-in
The managed service provider solutions we deliver in London are fast, proactive, responsive and friendly. Our help desk, account management and in-house and on-site engineering teams are always available via email, telephone or in person 24×7, to deliver a guaranteed fix and give you the peace of mind you need to get on with the important work you do.
Trust totality services to deliver for London’s charities and not-for-profit organisations….
• Information technology with the personal touch
Whether you’re a London-based charity or non-profit enterprise, we’ll give you the leading edge technology and affordability you demand, with the personal service and customer care you deserve.
• The freedom to focus on the business of doing good work
Our specialists deliver the expert, tailored and flexible end-to-end managed IT services, support and security solutions your charity or not-for-profit needs to keep your technology running, so you can focus on running your third sector organisation.
• 24/7/365 peace of mind for your organisation
Crucially for our London-based charity and non-profit clients, our round-the-clock proactive monitoring enables us to detect performance issues and potential security breaches – long before you even know they’ve happened – to prevent them becoming operational problems.
• Complete confidence
We’ve earned the coveted Feefo Gold Trusted Service Award, Five Star ratings from both Trustpilot and Google and a 98% client retention rate here in London.
• An ’Above and beyond, can do attitude’
You’ll find our help desk, account management and specialist on-site engineering teams friendly, fast, responsive, proactive and ready to go the extra mile to keep your not-for-profit or charity moving forward.
• The chance to level up
We deliver the kind of end-to-end managed IT services, IT security and IT support solutions for your organisation that much larger third sector enterprises take for granted.
• A sharper competitive edge
We’ll support your enterprise with the most innovative IT systems, the latest best practices and top business building solutions to give you a competitive advantage in today’s over-crowded third sector.
• Comprehensive, compliant and secure solutions
Crucially for your charity or not-for-profit, we can offer you extensive Mac and Windows environment experience, fully accredited industry partnerships and robust, powerful and GDPR compliant security and IT.
• Absolute flexibility
Whether you opt for a single expert capability or a complete end-to-end managed IT services solution, our London-based team will happily tailor our support to the needs of your enterprise.