24/7 IT Support
In today’s always-on, interconnected, digital-driven world, your technology is working around the clock for your business. So you need an IT support service that does the same to keep your IT available, optimised, safe and secure. And whether you’re looking for additional help for your in-house IT team or to outsource your IT support completely, our highly expert and experienced team are here, ready and able to provide you with specialist and proven 24 hour IT support.
We monitor your set-up every minute of every day
Our 24 Hour IT support team will monitor your set-up every minute of every day to deal with emergencies such server failure, deliver fixes like disaster recovery solutions and prevent and protect your technology against threats including cyber and malware attacks. We are trusted by, and partner with, organisations or every size and sector who have 24 hour IT support contracts with us. We assist them with all their IT support requests throughout the night, over the weekend and on Bank Holidays – even when other 24 hour IT support providers are closed.
Out of Hours IT Support – the business benefits
You enjoy 24/7 peace of mind
As we monitor, manage, maintain and protect the vital components of your IT network 24 hours a day, 7 days a week we’ll quickly identify and fix faults before you even know you’ve got them. This reduces any disruption to your IT’s availability and your business continuity.
Your team enjoys affordable around the clock productivity
Technical problems can be frustrating, disruptive, undermine productivity and profitability and waste time and money. So we aim to either prevent them entirely or rapidly repair them for minimum cost and hassle and maximum efficiency and convenience. We’ll keep your IT and your people working and happy, giving you a competitive advantage and all without the huge cost of an in-house 24/7 IT support team.
Response times and engineering capabilities you can count on
We guarantee our response times and the talents, training and qualifications of our engineering support team, so you can relax and focus on running your business while we run your IT 24/7.
Even in the event of a major incident, our escalation procedures put your business up front and centre for rapid response and resolution.
24/7 IT support that evolves as your business does
If your organisation changes, grows or expands into other territories and time zones beyond London, you’ll be reassured to learn that our 24 hour IT support is flexible and scalable – it can change with your enterprise. This ensures that even your geographically distant people enjoy and experience a consistently high-level of IT support around the clock.
Our 24/7 IT Support – what’s included
Our out of hours IT support services are highly versatile and can be tailored to the needs of your enterprise to ensure we maximise availability and minimise business disruption. Our 24/7 IT support services include:
- Account Management
You’ll have your own personal Account Manager who will always be available when you need them to help provide you with the IT support service you demand and deserve.
- 24/7 IT support, 365 days of the year
Our highly experienced and expert engineers are on hand all day, all night, weekends and bank holidays included. You can rest-assured, therefore, that we’re always here to deliver the IT support you need, whenever it’s needed.
- Prevention that’s better than the cure
Our IT support service is more than just fixing things when they go wrong. We monitor, maintain and manage your IT to prevent issues becoming business disruption problems and to generally keep your infrastructure up to date so it performs at its peak.
- IT support tailored to deliver your business goals
Our IT support service is always aligned to your business plans, strategy, operations and objectives. We’ll work closely with you and your team at all times to ensure your IT delivers what you need to drive your business in the right direction.
- Personal service
We don’t use automated telephone services or bots so you’ll always be able to talk to a real person; one that’s expert, experienced, based here in the UK and speaks English in a jargon-free way you’ll like.
- Solutions delivered the way you want
These days, around 90% of IT problems can be solved remotely, so we’ll deliver our service in whatever way suits you best – over the phone, via e-mail or, when it can’t be fixed remotely, on-site and in person. It’s all part of the service and when we say whatever your IT issue is we’ll deal with it, deliver on our promise.
- Fast, effective responses to your requests
We pride ourselves on delivering some of the fastest response times in the outsourced IT support sector. This is vitally important to us because we know it’s vitally important to you and your business. Our high standards are reflected in our Service Level Agreements (SLAs).
Our 24/7 IT support – how it works for you
Our services are based on proven and accredited processes and procedures that have been put in place to ensure we always provide you with the highest quality IT support possible, at any and every hour of the day and night.
You can simply log any IT requests or issues with us over the phone, by e-mail or via our secure online portal. You can also use the latter to track your requests as they are dealt with by our expert team.
If your issue is something simple to put right, one of our team will log your ticket and deal with it immediately. If not, it will be allocated to an engineer with the required skills and expertise to resolve it.
The speed of our response depends on the severity of your issue or request and the number of people in your team impacted. But ultimately, we treat your business as if it were our business, so if the issue is giving you severe problems our response will be immediate and effective.
Award and accolade-winning 24/7 IT Support
From formation in 2008 we’ve worked to a simple principle – we only succeed if we help your business do the same by empowering you, your team and your technology to maximise productivity and minimise costs.
Since then we’ve recruited the best customer service and engineering professionals, rewarded them with above market remuneration rates and resourced them with the latest tools to do their jobs successfully. The resultant 24/7 IT support service we provide has earned us two consecutive Feefo Gold Trusted Service Awards, Five Star ratings from both Trustpilot and Google and a 98% client retention rate.
And for your complete peace of mind, you’ll be pleased to learn that we’re experts in Windows and Mac environments and Cloud-based collaboration tools such as Microsoft 365 and Google Workspace. What’s more, we’re Microsoft Partners, recognised by a wide range of the world’s leading IT vendors and accredited to key industry certifications, such as Cyber Essentials and ISO 27001.